Privacy Policy

Last updated: February 2024

Loodstead ("we", "us") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under the EU General Data Protection Regulation (GDPR) and the Portuguese Data Protection Law (Lei n.º 58/2019).

1. Who we are

We are Loodstead, a small-batch audio sample label based in Marvila, Lisbon, Portugal. You can reach us at info@loodstead.com.

2. What we collect

Your name and email address at checkout
Order details and payment confirmation (no full card numbers are stored by us)
IP address and browser type (for fraud prevention)

As we sell digital audio files only, we do not collect physical addresses.

3. How we use your data

To process your purchase and deliver your download links
To send order confirmations and download instructions
To respond to support requests and licence queries
To comply with Portuguese and EU tax law

We do not sell your personal data to third parties.

4. Payment processing

Payments are processed securely through Stripe. We never see or store your full card details. Stripe's privacy policy is available at stripe.com/privacy.

5. Data sharing

We share data only with Stripe (payments), our hosting provider, and our email delivery service for order confirmations and download links.

6. Retention

We retain order records for 10 years to comply with Autoridade Tributária e Aduaneira (Portuguese tax authority) requirements. Contact form enquiries are deleted after 12 months.

7. Your rights under the GDPR

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion (subject to legal retention requirements)
Request portability of your data in a structured, machine-readable format
Lodge a complaint with the Comissão Nacional de Proteção de Dados (cnpd.pt)

8. Cookies

This site uses essential, session-level cookies only. No tracking or advertising cookies.

9. Changes

We may update this policy from time to time. The current version will always be available here with a revised date.

10. Contact

Privacy enquiries: info@loodstead.com