Refund Policy

Last updated: February 2024

We want you to be completely happy with your purchase. If our packs do not deliver on expectation, we will make it right.

30-day money-back guarantee

You have 30 days from the date of purchase to request a full refund for any reason. No questions asked. Because our products are digital audio files, there is nothing to return. Just email us.

How to request a refund

Email info@loodstead.com with:

The email address you used to purchase
Which pack(s) you would like refunded
A brief reason (optional, but it helps us improve)

We reply within one business day to confirm.

Processing time

Once approved, we process refunds within 2 to 3 business days. The refund goes back to the original payment method. Stripe may take an additional 5 to 10 business days to post the credit to your statement, depending on your bank.

After a refund

Once a refund is processed, your licence to use the files is revoked and you must delete downloaded files. We do not use DRM or remote kill-switches; this operates on good faith.

Exceptions

We reserve the right to refuse a refund if there is clear evidence of abuse, such as repeated purchases and refund requests for the same pack, or if the files have been redistributed.

EU consumer rights

As a Portuguese business we comply with the EU Consumer Rights Directive (2011/83/EU) and Portuguese consumer law (Decreto-Lei n.º 24/2014). Our 30-day refund policy exceeds the minimum statutory requirements. If you have unresolved concerns, you may contact DECO, the Portuguese consumer protection association (deco.proteste.pt), or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.